"Oracle's Marriott corporate rate is GDS only and cannot be used for direct consumer booking. Multiple FlyerTalk threads confirm this restriction has been in place for 3-4 years due to Oracle's close partnership with Marriott (Oracle even owns a Marriott property). Any hotel booking that bypasses the internal portal is essentially unauthorized use of the rate, raising the verification risk significantly at luxury/full-service Marriott properties."

"I don’t think it’s ever ok to yell at anyone in customer service. That said, I do understand the frustration as someone who’s stayed over 1,000 nights in hotels, and have come across many properties who do simply not want to upgrade and/or just follow corporate policies at all for that matter. I had a Hyatt try to charge me a resort fee on a points stay as a globalist. Point blank that’s not how it works. They don’t get to change that rule at the property level. I’ve stayed at properties that had over 40 suites available and refused to upgrade. So, OP, your property with only 4 suites is very different than many. But just to be fair, a lot of us have experienced many shady properties and being outright lied to by managers."

"I travel using corporate code for a huge corp all the time. I book on the app generally. Have never been asked to verify. I do work there but I don’t have a badge or anything so idk how I even would lol"