"How else will they afford to spend billions on stock buybacks then, on top of paying the CEO $20 million a year? God knows that minimum wage front desk person really cuts into profits."

"I swear the front desk employees are trained to resist and encouraged to lie. They try to save the rooms for members with higher status or complainers. I've booked King rooms and they'll assign me a double or a queen. The first rep will tell me they're fully booked and there's nothing they can do. But once transferred to a manager, King rooms magically appear!"

"I mean, when I worked night audit, the whole night is practically a break after like 1am. It was usually just me and one other guy running the place (the other guy is just cleaning and doesn’t know how to do front desk). We don’t get an actual “lunch break” where we have to clock out for 30 minutes because we can’t leave the desk completely unoccupied (unless you were going to the bathroom or tension to a guest away from the desk or something). And we just ate at our desks if we were hungry, not sitting in the back."