"I find the site has been glitchy lately .. I’ve been searching frequently and rates randomly show up then disappear under the corporate code (and reduce/increase)."

"I occasionally try to get the corporate rate for a company I'm visiting in the area (for sales/consulting). Only once has a front desk clerk asked me to prove my eligibility, and she was satisfied by me giving the name and telephone number of the person I was visiting."

"I wanted a higher room floor at a Seattle area hotel. I requested it at the front desk when checking in. The front desk thanked me for being a platinum member and told me that the hotel is fully booked and no “upgrades” to a higher floor for me. The girl behind me checked in and she was thanked for being gold, and they gave her a free upgrade to a suite and let her choose which room she wanted! I asked about the upgrade and they told me it’s random. I spoke to the manager and the manager said lots of rooms available and she gave me 5 rooms to choose from. 🤷🏻‍♂️ In the end, I got my upgrade. Had to fight for it."