"I had to change my email to my personal email account. My IT sucks, I have had so many joe.smith1 to joe.smith9 at my corporate name dot Com. Why I like to get my folio in person and on my email. Miss a receipt and your expense report gets rejected. Only been asked once for corporate proff, but I am nice to the staff and explain what's going on before they get a chance to ask. IT still has not figured out how to link everything to Concur for hotels. And it's a huge company"

"I wanted a higher room floor at a Seattle area hotel. I requested it at the front desk when checking in. The front desk thanked me for being a platinum member and told me that the hotel is fully booked and no “upgrades” to a higher floor for me. The girl behind me checked in and she was thanked for being gold, and they gave her a free upgrade to a suite and let her choose which room she wanted! I asked about the upgrade and they told me it’s random. I spoke to the manager and the manager said lots of rooms available and she gave me 5 rooms to choose from. 🤷🏻‍♂️ In the end, I got my upgrade. Had to fight for it."

"I have a close friend who is a GM at a Marriott property in a fairly large US city (top 25 metro population). Their opinion is basically, "Hey, it's business. I'm not turning away a paying guest if they don't have the right ID." In this person's younger days as a front desk agent, they enjoyed catching people trying to use a corporate rate that the guest was not entitled to. As they became higher up and saw the books, occupancy rates, etc... Corp ID's became far less important than filling rooms."